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For Returns:
Returns are accepted if reported within 30 days of delivery. All returns must be in "as is" condition. It should be in new and good condition as send by seller. If used, it is not acceptable and no refund will be given. The buyer has to pay for return shipping. After we receive the product, the buyer will be refunded by the seller after deducting the initial shipping cost. If the buyer returns the item, he/she will be responsible for paying shipper's initial cost. The 10% of the restocking fees will be deducted.
Simply log in to "My Account", go to contact link choose the subject heading as "Return" and select the item(s) you would like to return and fill out the information required.
For Damaged:
If you received a damaged merchandise, please simply log in to "My Account", go to "Contact" link and choose the subject heading as "Sale and Customer Service" and select the item(s) you would like to claim for damaged item and fill in the information required and attached the image also if necessary. Because this process takes longer time to solve among buyer, seller, wholesaler, manufacturer, shipping company. We always wait for shipping company and investigate the cause of damaged merchandise, or manufacturer in finding out solutions.