For Domestic Shipments (USA):
Ship in USA only. For Alaska, Hawaii, and Puerto Rico extra fees will be added. Fedex/UPS does not deliver on Saturday or Sunday. Business days are Monday through Friday. Sometimes item may be displayed but some reason if the item is broken apart or sold out, we will inform you and will be refunded fully. Do not panic, shipping usually takes about 5-8 business days. If you do not receive the merchandise within the 10 business days, please email to us.
Please always provide the secure location.
Your shipping address should always perfectly match to purchase order address. If you provide wrong address, you will be responsible for loss item. Correct address of the receiver is very important for smooth transaction.
We do NOT have the ability to ship to PO Box
• We ship all packages via Fedex or UPS.
• Fedex/UPS does not deliver on Saturday or Sunday. Business days are Monday through Friday.
Do you ship internationlly?
To fulfill orders for our international customers, please provide us full address to calculate price in Fedex system. We use only Fedex/UPS. Please do not provide PO BOX.
How do I track my order?
Once the order is shipped, a tracking number is assigned. Login to your account and go to the "My Account" section. Click on "Order History" to bring up a list of your order. Click the "View" button to view the shipping status and tracking number for that order.
How do I get track if order more?
Once the order is shipped, a tracking number is assigned. Login to your account and go to the "My Account" section. Click on Order History to bring up a list of your orders. Click the "View" button to view the shipping status and tracking number for those orders.
How do I return if I change my mind?
Returns are accepted if reported within 30 days of delivery. All returns must be in "as is" condition. It should be in new and good condition as send by seller. If used, it is not acceptable and no refund will be given. If the buyer returns the item, he/she will be responsible for paying shipper's initial cost. The 10% of a restocking fees will be deducted. The buyer has to pay for return shipping. After we receive the product, the buyer will refund to seller after deducting the initial shipping cost.
Simply log in to My Account, go to contact link choose the subject heading as Return and select the item(s) you would like to return and fill out the information required.
How do I complain or claim for damaged merchandise if I received?
If you received a damaged merchandise, please simply log in to "My Account", go to contact link and choose the subject heading as "Sale and Customer Service" and select the item(s) you would like to claim for damaged item and fill in the information required and attached the image also if necessary. Because this process takes longer time to solve among buyer, seller, wholesaler, manufacturer, shipping company. We always wait for shipping company and investigate the cause of damaged merchandise, or manufacturer in finding out solutions.